The leafsleep.com website belongs to the company Compra e Dorme, Lda, with headquarters at Rua 25 de Abril, nº 383 Centro Empresarial 3CE, 4520-115 Santa Maria da Feira, Portugal, with NIPC PT515541923, and its aim is to sell all the products you need for a restful sleep. From mattresses to pillows and comforters.
These General Terms and Conditions of Use apply to all visitors to the leafsleep.com website, as well as to any commercial transactions through this webshop.
Browsing the site and purchasing any product on leafsleep.com implies acceptance of all the following points.
Compra e Dorme, Lda reserves the right to change these conditions without prior notice, and any changes will be published on leafsleep.com.
Personal Data Protection
At leafsleep.com we guarantee the total confidentiality of all data provided. The purpose of storing this data is solely to facilitate the customer experience on leafsleep.com and to provide a more personalized shopping and communication experience.
At any time, you can cancel your account or change your personal data and communication preferences.
Payment Methods
leafsleep.com offers payment via Multibanco, Mbway, Paypal, Klarna, Credit Card and Cash on Delivery.
Product Selling Price
The sale price of each Product is determined by leafsleep.com and can be freely changed at any time; changes in the sale price of the Product do not affect the order whose receipt and acceptance has already been confirmed to the Customer.
The selling price of the Products indicated on leafsleep.com includes VAT at the applicable legal rate.
The selling price is subject to delivery charges for the Autonomous Regions only. These charges are €30 per unit.
The sale prices of the Products are as shown, unless there has been an error in their indication detected by leafsleep.com by the time they are delivered to the Customer.
In this case, the customer will be immediately contacted via email at the address provided.
The Customer may choose to keep the order at the correct price or cancel it.
Free Shipping
Free shipping is valid for all orders placed at leafsleep.com with a shipping address in mainland Portugal.
For orders with a shipping address in the Autonomous Regions, an additional charge of €35 per unit applies.
The order value refers exclusively to the sum of the final product cost, any discount value is deducted at the time of purchase and already includes the additional transportation costs.
Delivery Times
If there are no stock constraints, all orders placed on leafsleep.com are processed logistically within a maximum of 3 working days.
This time frame may be altered if one or more products in the order are temporarily out of stock.
If any of the products are unavailable, the customer will be contacted and informed of the expected restocking time.
If the customer does not wish to wait for the product to be restocked, they can choose a substitute product or cancel the order for that product.
In the case of order substitution, a price adjustment will be made.
If the customer opts to cancel the product(s), the remaining order will be shipped immediately, and the value of the cancelled product(s) will be refunded.
Delivery times vary depending on the destination and handling time by the carriers.
- Shipping to mainland Portugal: 2 to 3 business days
- Madeira and Azores: Between 10 and 20 business days
This delivery time may vary according to exceptional periods of greater flow, such as vacation periods or the Christmas season.
Delivery time
If no one is present at the delivery address to receive the goods, a notice will be left in the mailbox requesting contact for rescheduling a new delivery.
Tracking
As soon as your order is finalized and processed, the associated tracking code will be sent to you by e-mail.
Exchange and Return Policy
At leafsleep.com our goal is to take care of you and your rest, it is important that you are completely satisfied.
The purchasing process is easy and fully transparent. However, if you are not satisfied, the return or exchange period for products is 14 days from the date of receipt of the order.
The cost of shipping returned products is the responsibility of the customer.
To make a return or exchange, simply:
- Contact our Customer Service team by e-mail at: info@leafsleep.com
- Mention the associated order number;
- Specify the product(s) you wish to return and/or exchange.
Once you submit your return and/or exchange request, you will receive an e-mail, within a maximum of 10 days, confirming receipt of your request and providing details for returning the product(s).
It is important that:
- You wait for our email with the return details
- In order for the return and/or exchange to be processed, the products must be kept in their original condition, as received.
Rules for Exchanges, Returns, and Warranty
The Compra e Dorme Lda. warranty applies exclusively to items that are in good condition and hygienic.
Situations covered by the warranty
Items must be well cared for, without stains, dirt, holes, or open seams.
The warranty covers:
- Variations in length, width, or height of up to 3 cm reported within 14 days of receiving the order;
- Depressions of up to 3 cm in mattresses up to 6 months old, provided they are in good visual condition ( A depression is considered to be when there is a difference greater than 3 cm from the height stated in the product's technical specifications. Less than 3 cm is a natural difference due to use);
- Exchanges;
- Manufacturing, material, or assembly defects;
- Stains or dirt on mattresses that are still properly packaged.
Cases subject to technical analysis
Some situations will be evaluated on a case-by-case basis:
- Depressions greater than 3 cm in mattresses between 6 months and 3 years old (the mattress must be clean, in good condition, and free of defects) (A depression is considered to be a difference greater than 3 cm from the height stated in the product's technical specifications. Less than 3 cm is a natural difference due to use);
- Unnatural noises in the product.
Situations not covered by the warranty
Complaints will not be accepted in the following cases:
- Deductions and variations in length, width, and height of less than 3 cm;
- General discounts on mattresses over 3 years old, even when using a bed of the same brand;
- Manufacturing, material, or assembly defects (seams, holes, broken or cracked parts, assembly problems) reported more than 14 days after receipt of the item;
- Missing parts in complaints made after 14 days of receipt (each package must be checked upon delivery);
- Repetition of rebates already claimed previously.
- Creases and malformation of the mattress within the first 5 days after receiving the mattress (due to compression during packaging);
- Creases and malformation of the mattress if the item has not been opened within 15 days of receipt.
Important information
All complaints must be accompanied by clear photographs of the item, taken from various angles (front, top, and sides), and the respective invoice or order reference.
In the case of mattresses, it is also mandatory to send photographs of the bed frame and bed on which the mattress is placed.
If there is a request for an exchange for sizes other than those ordered, for which the company is responsible, the following must be sent:
- Photographs of the external labels on the packaging;
- If the mattress is already open, take a photo of the label sewn onto the side of the mattress.
In the case of product exchanges, the shipping cost for the replacement product(s) is the responsibility of the customer.